Songcrafters.org

General Discussion => General Discussion => Topic started by: Snowpig on October 22, 2011, 03:29:29 PM

Title: IS SC RUNNING SLOW?
Post by: Snowpig on October 22, 2011, 03:29:29 PM
I'm really struggling with the site today, is anyone else??

Cant play any tunes.
Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 23, 2011, 06:26:08 AM
The site keeps freezing on me, not sure if it's local broadband or the site which is the problem, I keep having to refresh the screen to do anything.

 ???
Title: Re: IS SC RUNNING SLOW?
Post by: 64Guitars on October 23, 2011, 11:38:10 AM
It's working okay for me. I think the problem may be limited to certain internet providers in the UK since nobody else has complained.

If the problem is mainly in playing the songs, you might find this helpful. When you first click Play on the MP3 player, two horizontal bars start progressing across the width of the player from left to right. The light blue-grey bar indicates the portion of the song which has played so far. The dark grey bar to the right of it shows the portion of the song which has been downloaded to your hard drive so far (buffering). The light grey area to the right of that (if present) represents the portion of the song which has not yet been downloaded. If the song is downloading very slowly, the blue-grey play bar will catch up to the dark grey buffer bar, causing the player to pause while it waits for more of the song to download.
(https://songcrafters.org/community/index.php?action=dlattach;topic=12659.0;attach=13132)

If you click Pause on the player immediately after clicking Play, the song will stop playing but continue to download. When the dark grey bar extends fully across the player, the entire song has been downloaded to your hard drive and you can click Play to listen to it uninterrupted.

For me, the dark grey buffer bar is full-width (fully-buffered) almost instantly in most cases. Occasionally, it's a bit slower, but always well ahead of the blue-grey play bar so that the song plays uninterrupted without me having to click Pause. That suggests to me that the site is working normally and any speed problems you're having are local. Therefore, it's unlikely that anything I can do will solve the problem for you. If the site has worked fine for you in the past and this problem has only just started, then perhaps it's just a temporary problem with your internet provider and it might improve in the next few days. If not, you might want to contact them.

Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 03:50:15 AM
was laggy for me on saturday and been away working since but this morning is still very laggy got a file to upload, will report back on how that goes.
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 03:59:53 AM
well song uploaded pretty quickly but playback still very stuttery
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 04:01:42 AM
the black buffering bar is hardly moving
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 04:07:41 AM
after 5 mins i have only managed to get 20 seconds to play now trying to download song and is taking forever still on 1% in the time it took to upload song.
Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 24, 2011, 05:55:12 AM
Quote from: oldrottenhead on October 24, 2011, 04:07:41 AMafter 5 mins i have only managed to get 20 seconds to play now trying to download song and is taking forever still on 1% in the time it took to upload song.

Me too Jim,

I haven't been able to play a song for 2 days, I thought the problem was my PC but I am at work now and the problem is even worse here, it's took tens minutes just to get to be able to reply to your post. Snowpig (the old man) also can't get access at home or at work. Just getting on the site full stop is now an issue.

Help!!
Title: Re: IS SC RUNNING SLOW?
Post by: alfstone on October 24, 2011, 05:56:47 AM
Quote from: oldrottenhead on October 24, 2011, 04:07:41 AMafter 5 mins i have only managed to get 20 seconds to play now trying to download song and is taking forever still on 1% in the time it took to upload song.

Exactly the same issue for me here in Italy.

Alfredo
Title: Re: IS SC RUNNING SLOW?
Post by: pjd1 on October 24, 2011, 09:13:02 AM
I have had some concerns playing music as well 64 ! cant nail it down to a time or date , just thought the internet was slow from my provider  ?

Dunny
Title: Re: IS SC RUNNING SLOW?
Post by: cuthbert on October 24, 2011, 09:22:41 AM
No problems at all up here in the remote reaches of Maine, USA (well, we do have high-speed internet via Time Warner Cable).
Title: Re: IS SC RUNNING SLOW?
Post by: alfstone on October 24, 2011, 10:05:39 AM
Quote from: cuthbert on October 24, 2011, 09:22:41 AMNo problems at all up here in the remote reaches of Maine, USA (well, we do have high-speed internet via Time Warner Cable).

My son talked me about several problems with Adobe Flash Player's most recent update...I don't know if this could be the reason...

Alfredo
Title: Re: IS SC RUNNING SLOW?
Post by: Flash Harry on October 24, 2011, 10:42:58 AM
It's nice and fast for me right now. I've had no problem listening to any song.  I'm using Flash version 10.3.183.5
Title: Re: IS SC RUNNING SLOW?
Post by: Farrell Jackson on October 24, 2011, 10:54:26 AM
Right now, there's no lagging with song plays on the West Coast of the USA. Once in a while a song won't play at all so I just go back to the home page and open it again. That usually works for me.

Farrell
Title: Re: IS SC RUNNING SLOW?
Post by: cuthbert on October 24, 2011, 10:56:43 AM
Quote from: alfstone on October 24, 2011, 10:05:39 AMMy son talked me about several problems with Adobe Flash Player's most recent update...I don't know if this could be the reason...

I do have the latest version of the Flash Player: 11,0,1,152. Not sure what the problem may be...
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 11:11:42 AM
i'll update my flash player and try again, will try before  first to compare.
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 11:15:28 AM
still laggy pre flashplayer update and still laggy post flashplayer update
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 11:35:43 AM
havent been able to listen to anything today other than stuff linked from elsewhere.
Title: Re: IS SC RUNNING SLOW?
Post by: 64Guitars on October 24, 2011, 11:43:11 AM
It's not just Songcrafters. Apparently, other Bluehost users are having the same problem. The curious thing is that it only seems to affect European visitors.

http://www.bluehostforum.com/showthread.php?24121-Bluehost-intermittently-slow&s=96f95f2b6c5b3e537125b777b5cee575 (http://www.bluehostforum.com/showthread.php?24121-Bluehost-intermittently-slow&s=96f95f2b6c5b3e537125b777b5cee575)

That message thread describes the problem as intermittent. Are those of you who are experiencing this problem finding that it occasionally works okay?

None of the suggestions in that thread (throttling, housekeeping, etc.) make sense to me because they would affect all visitors to the site, not just those in Europe. I haven't had any problems with the speed and, so far, nobody in North America has reported a similar problem. Also, I don't think it's affecting everyone in Europe. So I think it must be something that's common to several European internet providers. Perhaps it's something to do with the routing of traffic between the ISP and the Bluehost server in Utah, USA. There may be some faulty hardware on that route. Other ISPs routing their traffic differently may be bypassing the faulty hardware.

Are any of our European members not experiencing this slowdown? If so, please say so here. I'd just like to confirm whether it's affecting all European visitors or only some.

Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 11:48:56 AM
blue host link is taking ages to open too .lol.
Title: Re: IS SC RUNNING SLOW?
Post by: Flash Harry on October 24, 2011, 12:00:35 PM
I have no difficulty with the site at the moment. I use Sky as my ISP and currently have about 4 meg down according to my router.

Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 24, 2011, 12:47:20 PM
My ISP is talk talk, I've tried 3 differnet browsers all poor. Sometimes I am unable to even get the next page up, I have to come out of SC and try again, then I can seem to navigate pages almost normally but always unable to play music.
There is some up and down in general speed of the site tho.

I do not have any problems with any other internet site as of yet.

This is frustrating :'(
Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 24, 2011, 12:51:22 PM
Quote from: oldrottenhead on October 24, 2011, 11:48:56 AMblue host link is taking ages to open too .lol.

Yup,..................................waiting for a response..............................................zzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Title: Re: IS SC RUNNING SLOW?
Post by: 64Guitars on October 24, 2011, 01:08:06 PM
Could you try contacting your ISP and ask them why you're having trouble with bluehost.com when other people, including one on Sky, are not having any trouble. They'll probably try to tell you that the bluehost server is overloaded or something. But stress to them that other people are having no troubles at all at the same time of day that you're experiencing extreme slowness. Surely, if the bluehost server were overloaded, it would affect everyone. But that's certainly not the case. I'm usually on the site almost 16 hours per day and haven't seen this problem even once.

Hopefully, your ISP may be able to provide some clues. They should be able to reproduce the problem and trace where the slowdown is occurring.

Title: Re: IS SC RUNNING SLOW?
Post by: 64Guitars on October 24, 2011, 01:45:57 PM
Quote from: Burtog on October 24, 2011, 12:51:22 PM
Quote from: oldrottenhead on October 24, 2011, 11:48:56 AMblue host link is taking ages to open too .lol.

Yup,..................................waiting for a response..............................................zzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Try this link:

http://67.20.126.71/showthread.php?24121-Bluehost-intermittently-slow&s=96f95f2b6c5b3e537125b777b5cee575 (http://67.20.126.71/showthread.php?24121-Bluehost-intermittently-slow&s=96f95f2b6c5b3e537125b777b5cee575)

If that link opens reasonably fast but the other link to bluehostforum.com is still slow, then you probably have a DNS problem. DNS is what translates "songcrafters.org", for example, into a numeric IP address. In the link above, no DNS translation is necessary because I've put the IP address of bluehostforum.com (67.20.126.71) in the link.

Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 02:03:06 PM
that one opens straight away, but im confused as to what dns is.
Title: Re: IS SC RUNNING SLOW?
Post by: Oldrottenhead on October 24, 2011, 02:35:26 PM
all of a sudden, site seems to be back to normal speed. i'm with virgin media and they had some "non specific" service disruptions notices on their web page. but i have had no problems other than connecting with songcrafters, but like i say it seems okay now.
Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 24, 2011, 03:45:30 PM
Quote from: oldrottenhead on October 24, 2011, 02:35:26 PMall of a sudden, site seems to be back to normal speed. i'm with virgin media and they had some "non specific" service disruptions notices on their web page. but i have had no problems other than connecting with songcrafters, but like i say it seems okay now.

Improved here too but not 100%. I got a song to play but it stuck first time and played once page refreshed, this is the first time I manged to play a track in two days.

64 - the link worked first time too!!

Thanks
Title: Re: IS SC RUNNING SLOW?
Post by: 64Guitars on October 24, 2011, 05:22:34 PM
I haven't changed anything at Songcrafters, so if it's working now, it must have been something along the route from your computer to the bluehost server which someone has fixed today. Let's hope it lasts.

Every computer and router on the internet is identified by a unique IP address such as 67.20.126.71. The only way your computer can connect to another computer on the internet is if it has the IP address of the site you're trying to connect to. But numeric IP addresses are incovenient for human beings, so we give sites more relatable names like "songcrafters.org". When you try to connect to Songcrafters, the first thing that has to happen is that the IP address of Songcrafters must be looked up. This is usually done at your ISP on their DNS server. DNS stands for "Domain Name System". The DNS server translates domain names ("songcrafters.org", "bluehost.com", "bbc.co.uk", etc.) into IP addresses. It then passes that IP address back to your ISP's web server so that it can connect to Songcrafters.

If your ISP's DNS server has a problem, it may be very slow at translating domain names to IP addresses. Some ISPs farm out DNS to a third party. So it's possible that all of the people who were having trouble happen to be using the same DNS server. The first link I provided to the bluehost forum contained the domain name "bluehostforum.com" which would have to be looked up by your ISP's DNS server. But the second link had the actual IP address instead, so your browser could connect to the bluehost server without going through the DNS server. If that was fast, then it could indicate that your ISP's DNS server had a problem. On the other hand, it could just be a coincidence that the problem (whatever it happened to be) was fixed by the time you tried that link.

If the problem returns, try both of the following links:

          http://74.220.195.50 (http://74.220.195.50)                   http://www.bluehost.com/ (http://www.bluehost.com/)

If the first one loads quickly but the second is extremely slow, then your ISP's DNS server is probably not working right. The IP address of bluehost.com is 74.220.195.50, so no lookup is required on the first link since the IP address is specified. But the second link doesn't include the IP address, so the DNS server must lookup the domain "bluehost.com" to find the IP address.

If the problem is indeed DNS, then you should complain to your ISP. If they don't fix it or the problem keeps returning occasionally, you should either consider a new ISP or a different DNS server. You can use the free DNS server at the following site:

http://www.opendns.com/home/basic (http://www.opendns.com/home/basic)

You have to sign up, then change two settings in your router or computer. The following video guides you through the whole process:

http://www.opendns.com/support/videos/basic/

Before you change any settings in your router or computer though, be sure to write down the old setting so you can put them back later if you want to switch back to your ISP's DNS server.

If using OpenDNS solves the speed problem, then complain to your ISP and tell them to fix their DNS server. If OpenDNS doesn't solve the speed problem, then set your router back to its original settings so you can continue using your ISP's DNS server. OpenDNS is ad-supported, so you probably won't want to use it permanently. But trying it for a short while should tell you if your ISP's DNS server is the problem.

Title: Re: IS SC RUNNING SLOW?
Post by: Burtog on October 25, 2011, 12:33:02 AM
Thanks 64, quality advice!
Title: Re: IS SC RUNNING SLOW?
Post by: alfstone on October 25, 2011, 05:03:51 AM
Now everything is OK...

 :)

Alfredo